Return Policy
Last Updated: September 2026
Standard Returns
We want you to be completely satisfied with your pátákó furniture. If you are not entirely pleased with your purchase of a standard in-stock item, you may return it within 14 days of delivery for a refund, subject to a 15% restocking fee. The item must be returned in its original condition and packaging. Return shipping costs are the responsibility of the customer.
Made-to-Order and Bespoke Items
Because our made-to-order and custom pieces are crafted specifically for you, we cannot accept returns, exchanges, or cancellations on these items once production has begun. We encourage you to review all dimensions, material samples, and specifications carefully before placing a bespoke order.
Damages and Defects
Please inspect your delivery immediately upon arrival. If an item arrives damaged or defective, you must notify us within 48 hours of receipt. Please provide detailed photographs of the damage and the original packaging. We will work swiftly to repair or replace the item at no additional cost to you. Natural variations in wood grain or leather are not considered defects.
How to Initiate a Return
To initiate a return for an eligible item, please contact our support team at returns@patako.com with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back to our studio.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund (minus the restocking fee and original shipping costs) will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.